Technology Support

The Technology Department provides support for staff in several ways:

Instructional Technology Specialists

There are 9 Instructional Technology Specialists that support campuses with integrating technology into the learning process.  Staff members can find training and online resources at the Rockwall ISD Instructional Technology site.  A Google staff login if required to access the site.

Help Desk

Rockwall ISD has a centralized Help Desk to provide consistent and timely assistance.  If you need help, put in a ticket or call 469-698-7222 (extension 7222).

Rockwall ISD uses One to One Plus for ticketing.  Click on this link and log in with your Google or Microsoft (computer login) account to submit a ticket.

Technicians

There are 10 field technicians who work on campuses to manage device repairs, inventory, and troubleshooting.  The Technology Department also has a Hardware Technician and AV Technician to provide additional support.  If you need help, contact the Help Desk or put in a ticket for assistance.  A technician will be dispatched to assist you.  

Quotes for Equipment

Campuses are provided a standard of equipment for classrooms, offices, and libraries.  If a department or campus would like to purchase additional equipment, put in a Help Desk ticket and the Technology Department can help you get quotes.